Publisher: Pre.,.ntice Hall 2011 | 208 Pages | ISBN: 0132692074 | EPUB + PDF | 4 MB + 2 MB
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying
To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You’ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping “captivity” to either internal or external IT providers.
Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
14 Days Free Access to Proxied!
Free 300 GB with 10 GB High-Speed!
DOWNLOAD DOWNLOAD DOWNLOAD DOWNLOAD
Recognizing what excellent IT service looks like and assessing what you’re getting now
Selecting the best IT service providers and services for your needs
Spotting and rectifying trouble with internal or external supplier relationships
Making sure you don’t pay for services you don’t need
Negotiating services, requirements, levels, price, quality, and delivery
Leveraging ITSM practices without losing focus on the business
Creating business-focused service reports and scorecards that focus on what matters most
or
Comments: 
